The purpose of this agreement is to regulate the terms and conditions for providing the service and selling of the products offered on the website www.kumafoodspain.com by BiiWheel Holding SL, hereinafter (BiiWheel).
Before formalizing the purchase process, the customer expressly states that they have read, know and accept fully and without reservation, the content of these general terms and conditions, and expressly accept them by pressing the button “I accept the terms and conditions general ”.
The customer must place the order by following the steps that www.kumafoodspain.com will mark in the section they select, where they can choose the product and the quantity of what they want to buy.
All prices of the products in the BiiWheel online catalog include the current value added tax (VAT). The prices shown are those corresponding to the sale of products per unit.
The prices reflected in your shopping cart do not include packaging and transport costs, services rendered national by SEUR transport operators whose prices will vary depending on the place of destination (Peninsula or Balearic Islands) and according to the delivery service options selected for this purpose by the user, which will be available and detailed in the purchase process.
In the event of placing a particular order that does not appear in the prices published in the aforementioned online store an invoice will be issued in accordance to the content of the commercial proposal made plus its corresponding taxes.
The products that BiiWheel promotes at a special price will be displayed on the web with the following information: retail price, applicable discount, promotional price (which will be the one charged to the customer) and if necessary, end date of the offer or promotion. Said offers will be valid until the indicated date up and until stock availabiltiy.
4.- Billing and Form of Payment.
Payment for the products of the different categories available on the BiiWheel website, once confirmed by the user, will be made through a valid Credit or Debit Card (VISA, MasterCard, or any other accepted by BiiWheel) as a payment method. and must state the name and surname of the cardholder, the card number, the expiration date and the security code (cvv).
The client is the holder and responsible for the custody of the debit or credit card (s) issued in his / her name, which when used for payment of the products adopts the necessary measures in order to avoid their unauthorized use.
The client undertakes to hold BiiWheel exempt from any liability derived from the improper or fraudulent use of a card by an unauthorized third party nor to compensate for damages caused by a breach of the obligations assumed in this clause.
All commercial transactions carried out by card will be via a secure server environment under the SSL (Secure Socket Layer) protocol, which guarantees the security and privacy of your data. BiiWheel does not store the details of customers’ bank accounts and cards in any case, and guarantees maximum security in payments, through the use of platforms that guarantee correct management of their bank details, through Servired.
By providing BiiWheel with your credit card number and billing information, you authorize BiiWheel to immediately debit your account with all fees due and payable as a result of your purchase. Likewise, it is the user’s duty to inform BiiWheel of any change in their billing address or the credit card used for payment.
Once the purchase is completed, the user will receive the invoice with the receipt of the product.
5.- Delivery times and shipping costs.
At the end of the purchase process, BiiWheel will send the user an email with the order confirmation data and its characteristics. To this end, the product purchase process will end with the payment of the order through a debit or credit card, the period from which delivery times will begin to be calculated.
The delivery will be carried out through a transport company providing door-to-door service.
The delivery time for the peninsula will be 2 business days and for the Balearic Islands 5 business days from the confirmation of the order and payment thereof. For all purposes, if the payment is made after 11:00 am, the collection time will begin to count from 9:00 am on the business day following the confirmation of payment of the order. Working days are from Monday to Friday between the hours of 9:00 a.m. to 5:00 p.m., except holidays.
The order confirmation will be instantaneous. However, due to market circumstances and product availability, unwanted delays may occur.
The availability and stock of the products may vary depending on the quantity of products ordered and/or the availability by the manufacturer and / or producer. If for any reason, BiiWheel is unable to meet the aforementioned deadlines, it will inform the user of the same via email so that he or she authorizes to continue with the purchase, accepting the new delivery terms, or on the contrary, to withdraw from the purchase made. In which case, BiiWheel will proceed to cancel the purchase and will return the entire amount paid to the user within a maximum period of 30 days, through the same means of payment used by the client.
6. Quality of service, guarantee, right of withdrawal and return policy.
BiiWheel guarantees that all its products are of the highest quality, to your satisfaction.
Our products are characterized by the rigorous selection of the same, having the best suppliers and manufacturers at the national level, which comply with all the regulations in terms of quality, safety and environment, with the corresponding sanitary permits, quality seals and certifications.
Before finalizing the order, the user will be able to see the details of the requested product and freely decide whether to accept it, modify or cancel the order. However, if the user completes the purchase process and wishes to withdraw and cancel their order, they may do so without any penalty, as long as the shipping process has not started, and the notification is made in writing or by phone to BiiWheel customer service, within a period of no more than 24 hours from the completion of the purchase process.
If the product received differs essentially from the characteristics and quality selected, or the product does not correspond to the one purchased, or for any reason the user expresses to BiiWheel his desire to cancel the purchase made once the product has been received, he may do so. without any penalty, by communication to BiiWheel within a period of no more than 24 hours from the completion of the purchase process.
The return of the product must be made within a period of no more than (3) days from receipt. The product must not be expired or about to expire, it must be totally new, without any type of use and with its original packaging in perfect condition, and in the same state in which you received it. The return of the product will not be subject to any penalty, except for the direct costs of returning the product that will be incurred by the user. Notwithstanding the foregoing, in the aforementioned period, BiiWheel at the user’s request, may supply a product of equivalent quality and price, in substitution of the one requested by the user, or change the product for another required by the user, whose direct return costs , and receipt of the new product requested will be the responsibility of the user. When the user has exercised the right of withdrawal or resolution in accordance with the above, BiiWheel will return the sums paid by the user without withholding expenses. The payment will be made as soon as possible, and in any case within a maximum period of 30 days from the withdrawal, through the same means of payment used by the user.
7.- Claims and Customer Service.
In the event of any doubt, suggestion or claim related to orders placed with BiiWheel, including doubts regarding billing, the user must communicate in written form via email to firstname.lastname@example.org with a copy of your invoice. For any reconfirmation of receipt of email or doubts please contact Customer Service, free of charge, from Monday to Friday from 9:00 a.m. to 5:00 p.m. except on holidays, by dialing the number (+34) 607.766.299.
8. Protection of personal data.
In compliance with the provisions of the European Data Protection Regulation of April 27, 2016 (RGPD), Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), the user is informed that by supplying their name, surname, address of email, telephone, credit card, debit card, among others, to register, manage and formalize your order, you grant your express, unequivocal and informed consent for the treatment of them by BiiWheel Holding SL., with the sole purpose of formalizing the purchase, sending the products to the indicated address, and correctly providing the services, including the sending of communications by physical or electronic means, related to the purchase process, or offers on products The same or similar to those acquired, with the possibility that the user can exercise their right to object to the processing of their data free of charge and at any time. The data provided will be processed, which appears in its corresponding Activity Registers.
The data provided will be kept for the years necessary to comply with legal obligations, in which case the data will be duly blocked. The data will only be used for the purposes mentioned above, and the maximum confidentiality of the information provided will be kept, they will not be transferred to third parties except in cases where authorized by a rule with the force of law, and international transfer of the data will not be made. themselves.
The user may exercise at any time and free of charge, their rights of access, rectification, deletion or limitation of their personal data, as well as that of opposition to their treatment, by sending a communication to the e-mail: info @ kumafoodspain.com accompanied by a photocopy of the applicant’s ID or other document proving their identity. Likewise, the user may file a claim with the Spanish Agency for the Protection of Personal Data if they consider that their personal data is not being treated correctly.
These general conditions can be modified at any time by BiiWheel, whose changes will be available and published on the web. In any case, the changes of essential elements will not affect the contracts already stipulated unless you have expressly accepted the modified conditions.
10. Minimum Age Requirement.
By contracting the services offered by BiiWheel, the user declares to be over 18 years of age, and also understands these general contracting conditions in their entirety.
11. Applicable legislation and competent jurisdiction.
These general terms and conditions of use will be governed and interpreted in accordance with Spanish legislation, and for any controversy arising from the use of this service, the parties expressly submit to the jurisdiction of the Courts of the user’s domicile.
For any suggestion write us by email to email@example.com, or call us at the following phone number (+34) 607.766.299.